Terms And Conditions

These Terms and Conditions apply to all services provided by Moovar (“we”, “us”, “our”) to you (“the customer”, “you”). By booking or using our services, you agree to be bound by these Terms and Conditions.

1.1 Moovar provides clearance and decluttering services for domestic spaces such as garages, lofts/attics, sheds, outbuildings, conservatories, and spare rooms.

1.2 Our service includes the removal of unwanted items and responsible sorting and recycling where appropriate.

1.3 We do not provide deep cleaning, structural work, or specialist hazardous waste removal unless explicitly agreed in writing in advance.

2.1 All quotes are based on the information provided by the customer, including photographs, descriptions, access details, and item types.

2.2 Quotes are estimates unless stated otherwise. Final pricing may change if:

• The volume of items differs from what was described
• Access is more difficult than stated
• Additional items are included on the day
• Items require specialist handling or disposal

2.3 Any changes to the agreed price will be discussed with you before work continues.

2.4 Payment is due as agreed at the time of booking (e.g. on completion of the job, unless otherwise stated).

3.1 You must clearly identify and remove any items you wish to keep before the job starts.

3.2 Moovar accepts no responsibility for items that are cleared in error if they were not clearly marked or removed beforehand.

3.3 You must ensure safe and reasonable access to the property, including parking (where applicable).

3.4 You confirm that you have authority to request the clearance of the items and property in question.

4.1 Unless agreed in advance, we do not remove:

• Hazardous or toxic materials (including asbestos)
• Chemicals, fuel, or pressurised containers
• Medical or biological waste
• Items requiring specialist licences or equipment

4.2 If restricted items are discovered on site, we reserve the right to refuse removal or pause the job until an alternative arrangement is made.

5.1 If we cannot access the property or agreed areas at the scheduled time, we reserve the right to charge for wasted time or reschedule the job.

5.2 We are not responsible for delays caused by circumstances outside our control, including weather, traffic, or access issues.

6.1 If you need to cancel or reschedule, please provide as much notice as possible.

6.2 Late cancellations or no-shows may result in a cancellation fee to cover lost time and costs.

7.1 We take reasonable care while working in your property.

7.2 We are not responsible for:

• Pre-existing damage
• Minor scuffs or marks resulting from normal clearance work
• Structural weaknesses or hidden defects

7.3 Please inform us in advance of fragile surfaces, low ceilings, narrow access, or other risks.

8.1 All removed items are taken away for responsible sorting and recycling in accordance with applicable regulations.

8.2 Once items are removed from the property, they cannot be returned.

9.1 We reserve the right to refuse or stop work if:

• The environment is unsafe
• Information provided was materially misleading
• Abusive or threatening behaviour occurs
• Unexpected hazardous materials are present

10.1 With your permission, we may take before-and-after photos for marketing purposes.

10.2 Photos will not include personal or identifying items without consent.

11.1 If you are unhappy with any aspect of the service, please raise it as soon as possible so we can address it promptly.

11.2 We aim to resolve issues fairly and reasonably.

12.1 These Terms and Conditions are governed by the laws of England and Wales.

13.1 We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply.

If you have any questions about these Terms and Conditions, please contact Moovar via the details on our website.